Annual Report

2025 Gratitude Report

To download a copy, visit this link.

To explore more impact numbers from 2025, expand the individual sections below.

Addison Community Action

Total individuals served: 1,146

Total households served: 632

Heat and Utility Assistance

Crisis Fuel

Individuals served: 361
Households served: 158
Dollar amount dispersed: $76,593

Warmth Support Program

Individuals served: 238
Households served: 107
Dollar amount dispersed: $28,966

Housing Financial Assistance

Individuals served: 99
Households served: 40

Housing Services Coordination

Individuals served: 108
Households served: 49

VITA

Tax returns completed: 271
Tax returns accepted: 239
Combined tax credits and refunds: $370,416

Chittenden Community Action

Total individuals served: 5,354

Total households served: 2,667

Heat and Utility Assistance

Crisis Fuel

Individuals served: 1,242
Households served: 520
Dollar amount dispersed: $217,685

Warmth Support Program

Individuals served: 1,418
Households served: 568
Dollar amount dispersed: $148,437

Housing Financial Assistance

Individuals served: 1,109
Households served: 498

Housing Services Coordination

Individuals served: 1,384
Households served: 658

VITA

Tax returns completed: 1,709
Tax returns accepted: 1,612
Combined tax credits and refunds: $3,733,544

Franklin and Grand Isle Community Action

Total individuals served: 2,634

Total households served: 1,450

Heat and Utility Assistance

Crisis Fuel

Individuals served: 712
Households served: 314
Dollar amount dispersed: $168,513

Warmth Support Program

Individuals served: 1,014
Households served: 416
Dollar amount dispersed: $109,330

Housing Financial Assistance

Individuals served: 183
Households served: 86

Housing Services Coordination

Individuals served: 595
Households served: 418

VITA

Tax returns completed: 306
Tax returns accepted: 288
Combined tax credits and refunds: $703,532

Coordinated Entry

Neighbors served: 1,631
Households served: 1,219
Neighbors housed who were in the program: 464
Households housed who were in the program: 310

Learn more about the Community Action Network

Total volunteer hours: 4,309
Total volunteers: 327
Total number of prepared meals: 15,713

Addison Community Action Food Shelf

Individuals Served
- Walk in: 1,305
- Deliveries: 320
- All (unduplicated): 1,559
Households Served:
- Walk in: 594
- Deliveries: 148
- All (deduplicated): 716

Burlington Food Shelf

Individuals Served:
- Walk in: 6,742
- Deliveries: 1,190
- All (deduplicated): 7,600
Households Served:
- Walk in: 4,058
- Deliveries: 590
- All (deduplicated): 4,497

Healthy Roots Collaborative

Individuals served by farm-to-school programming: 113
Individuals who accessed gleaned produce at food sites: 15,410

NorthWest Family Foods

Individuals Served:
- Walk in: 2,789
- Deliveries: 546
- All (deduplicated): 3,177
Households Served:
- Walk in: 1597
- Deliveries: 259
- All (deduplicated): 1,782

Neighbors served: 621
- Addison: 47
- Chittenden: 400
- Franklin/Grand Isle: 166
- Other: 8
Households served: 346
- Addison: 30
- Chittenden: 230
- Franklin/Grand Isle: 81
- Other: 5
Finance and Business Development classes:
- 29 financial literacy classes
  - 6 Spend SMART
  - 9 Keys to Credit
  - 1 Sustaining the Rent
  - 2 Avoiding Scams and Financial Fraud
  - 3 Creating a Financial Future
  - 8 Credit Basics for New Americans
- 161 On-Demand Learners accessing online curriculums
  - 114 Sustaining the Rent
  - 29 Spend SMART
  - 18 Keys to Credit
- 12 Micro Business Development Workshops
  - 6 classes for business owners on: Bookkeeping (3) and Social Media Marketing (3)
  - 4 legal workshops in partnership with Vermont Law and Graduate School
- 2 Affinity Focused Business Events
  - Speaking with Confidence (Women+ Owned Businesses)
  - Lunch with Lenders (BIPOC/New American Business Owners)
- 12 Workforce Development Classes:
  - 6 cohorts of New Americans – Sewing for Success
Counseling Sessions Offered:
- 332 financial literacy counselling sessions to 266 unique clients
- 751 Micro Business counselling sessions to 117 unique clients
20 Micro Business Development clients supported in finding, applying for, and receiving $243,882 in grants and loans to start, sustain, or expand a small business.
4 Grants provided to small businesses run by New Americans: 4 grants, totaling to $ $163,680
Financial Literacy Coaches Reviewed 121 credit reports with clients, assisted 23 clients in opening savings accounts, and supported 121 clients in working toward financial goals.

Learn more about Financial Futures Programs

Number of Classrooms: 21
Number of Sites: 9
Number of Head Start participants served from total number of families: 106 families, 113 participants
- Addison: 17 families, 17 participants
- Chittenden: 73 families, 78 participants
- Franklin and Grand Isle: 16 families, 18 participants
Number of Early Head Start participants served from total number of families: 72 families, 91 children
- Addison: 17 families, 20 participants
- Chittenden: 48 families, 53 children, 7 pregnant participants
- Franklin and Grand Isle: 15 families, 19 participants
Number of home visits and number of participants, by county: 96 participants, 2,026 home visits (Home Visiting program only, numbers below accounts for 2 participants who moved between counties during the year)
- Addison: 17 participants, 139 home visits
- Chittenden: 52 participants, 634 home visits
- Franklin and Grand Isle: 29 participants, 462 home visits
Percentage of 4 y/o preschoolers meeting/exceeding expectations for kindergarten readiness: Average – 80% across all domains of learning
- Social Emotional – 78%
- Physical – 92%
- Language – 86%
- Cognitive – 86%
- Literacy – 78%

Learn more about Champlain Valley Head Start

Individuals served across HAP: 2,136
- Addison: 46
- Chittenden: 986
- Franklin/Grand Isle: 269
- Other: 835
Households served across HAP: 1,428
- Addison: 34
- Chittenden: 635
- Franklin/Grand Isle: 153
- Other: 606
- o Renters' workshops hosted: 61

Housing Stabilization and Retention Services

People served: 85 households (109 adults and 52 children)
Services provided: 48 case management clients, 37 provided technical assistance, 140 referrals made to partner organization
Households who have successfully exited from the program: 17
Average length of time from program entry until housing was stabilized: 66 days
Households stabilized that remain stably housed for at least 90 days following stabilization and retention services: 59%

VT Fair Housing Project

People served: 108 fair housing consults (VTT, MHP, FH)
Fair Housing & Know Your Rights workshops hosted: 25
Workshop participants: 635 community members, municipal officials, and housing & service providers attended Fair Housing & Know Your Rights workshops
Fair Housing Month activities: 34 libraries, 5 housing sites, and 14 community events (1,490 participants)

VT Tenants

People served via hotline: 668 (1,194 consults)
Renters’ workshop and coaching participants: 938
Interpreted renters’ workshop and coaching participants: 94 (13 different languages)
People receiving Preferred Renters Certificates: 74
Outreach events: 11 (reaching 506 people)

VT Mobile Home Program

Households served via hotline: 231 (577 consults)
Mobile home parks supported: 127 unique sites (98 activities)
Outreach events: 92 manufactured-home parks in-person visits—2/5 of the 238 parks statewide (39%), 2,084 lots representing about 29% of all lots in Vermont’s parks, 1,866 residents canvassed

HOME Family Voucher Program

Participating Families: 212 households who used HOME Voucher subsidies
Households Housing Secured without voucher: 27 households (No longer need voucher or subsidy assistance)
Households successfully transferred to Long Term Vouchers: 42 households
Neighbors experiencing homelessness: 573 households (765 Adults & 1,028 Children)
Welcome HOME vouchers allocated: 124

Statewide Asylum Seekers Assistance Program

Regional organizations supported: 6

Bridge to Rutland (B2R)
Chittenden Asylum Seekers Assistance Network (CASAN)
Community Asylum Seekers Project (CASP)
Central Vermont Refugee Action Network (CVRAN)
Northeast Kingdom Asylum Seekers Assistance Network (NEKASAN)
Supporting and Helping Asylees and Refugees, Inc. (SHARe)

Households served: 151 households (220 Adults and 120 Children)
Services: 1,662 assists related to employment, housing stability, self-sufficiency, and community integration:

349 assists facilitating employment
210 assists ensuring housing stability
637 assists promoting self-sufficiency
466 assists enhancing community inclusion

Learn more about Housing Advocacy Programs

Community Ambassadors Program:

Community Ambassadors employed: 20
- Languages spoken: 20 - Nepali, Indi, Lingala, Mandarin, Spanish, Arabic, French, Swahili, Kirundi, Kinyarwanda, Pashto, Dari, Bosnian, Kibembe, Kirundi, Russian, Maay-Maay, Russia, Albanian, Somali.
Translation and Interpretation services requests: 419
Translation and Interpretation services completed: 379
Interpreter training sessions offered – 2 - 20 total participants

Staff Resources:

Diversity training sessions offered: 3
Participants on average per diversity training session: 40
Members of Racial Equity Committee: 23
Racial Equity sessions offered: 4
Participants on average per Racial Equity session: 12

Learn more about the Office of Racial Equity & Community Inclusion

Victims/survivors served, individual adults and children: 480 adults and 88 children
Total nights of shelter: 5,262
Of the 13 neighbors who moved to permanent housing in this period, the average length of stay was 110 days.
Among all shelter guests, the average length of stay was 60 days.
Survivors served in hotel program: 58 (53 adults, 5 children)
Victims/survivors served in transitional housing: 6 adults and 3 children
Calls received for shelter that were not accommodated due to capacity: 103
Total hotline calls, chats and emails: 1,429
Number of households assisted with housing navigation: 267
Number of households served outside of F/GI Counties: 93

Learn more about Voices Against Violence

Data:

Neighbors served:
- Addison: 134
- Chittenden: 242
- Franklin: 231
- Grand Isle: 43
Households served:
- Addison: 79
- Chittenden: 137
- Franklin: 100
- Grand Isle: 29

TOTAL HOUSEHOLD UNITS, FUEL ASSISTANCE, AND ESTIMATED ENERGY SAVINGS IS FOR HOUSEHOLDS WHO RECEIVED WEATHERIZATION SERVICES:

Total household units, whether it be an apartment in a multi-family house, a mobile home or a single-family home, who received weatherization services/energy efficiency improvements
- 170 total household units
  - 152 single family household units
  - 18 2-5 household unit multis
    - 7 two unit buildings
    - 0 three unit buildings
    - 1 four unit buildings
    - 0 five unit buildings
- Households who previously received fuel assistance: 91 homes, or 53.3%
- Estimated average annual savings:
  - 11,418Gallons oil
  - 4,176Gallons propane
  - 7299Gallons kerosene
  - 8873 Therms natural gas
  - 18 Cords of wood
  - 18 Tons of Pellets
  - 29,702 kWh of electricity