COVID-19: Community Action FAQs

Is your office open?

Our office is closed to walk-in visitors.  We are continuing to provide services as best we can, and CCA staff (working from home) are monitoring and responding to emails and voicemails.

Are you still helping complete tax returns?

No; due to the concerns for the health and safety of our clients, staff and volunteers, CCA has ended our VITA tax preparation for this season. 

We are suggesting that you file your taxes on-line using https://www.myfreetaxes.com/ .  If you would like help walking through this process, please call our VITA Site Coordinator, Michael McClintock, at 863-6248 ext. 731. 

If you only need to file a Rent Rebate or Homestead Property Declaration, you may be able to file on-line at https://www.myvtax.vermont.gov/.  If you are interested in waiting to file these forms and have Travis Poulin assist you, please monitor the CVOEO website and call for an appointment when our office reopens; 863-6248 ext. 736.

How does rental assistance work?

There have been no changes to the eligibility guidelines or process for requesting rental assistance through CCA, with the exception that an application will be completed over the phone.

Applicants will still need to provide:

  • proof that they meet the federal definitions of Homeless or At-Risk of Homelessness
  • proof that they have the income needed to continue paying their rent and basic needs moving forward
  • rent plus utilities must not exceed 65% of the Household’s net income (take-home pay)

Can I get help paying my rent while I am laid off?

Unfortunately, that is not an easily answered Yes or No question.  There have been no changes to the eligibility guidelines or process for requesting rental assistance through CCA, with the exception that an application will be completed over the phone.  Our grant funding requires that applicants meet the definition of homeless or at-risk of homelessness; documentation for at-risk means having a termination of tenancy notice from the landlord.  Additionally, we have to document that applicants have the income needed to continue paying their rent and basic needs moving forward; otherwise, paying back rent would be a waste of money, because it would not prevent someone from losing their apartment.

If you have been laid off, we encourage you to apply for unemployment.

So many people are being affected by lay-offs and loss of work during this crisis that the limited grant funding CCA has available will not, and cannot be expected to, solve everyone’s rental arrearage. 

We encourage everyone to stay informed of current options and information; here are a few helpful websites:

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CVOEO addresses fundamental issues of economic, social, and racial justice and works with people to achieve economic independence.


 

Serving more than 10,000 households annually,
impacting the lives of over 23,000 individuals