CVOEO Complaint Procedure

Service Satisfaction

Champlain Valley Office of Economic Opportunity

We make every effort to provide the best service possible to everyone who asks us to assist them.  However, we recognize there are those rare occasions when someone who seeks our services is not fully satisfied with the process or perhaps with our decisions.  Therefore we want you to know you have the right to express concern if you are for any reason not satisfied with our services.

We recommend that you first speak directly with the person who worked with you or with their supervisor.  See if there is not some resolution that can be achieved.  Perhaps there was a mis-understanding or a mis-communication.

If you are unable to reach a satisfactory resolution with the staff member or their supervisor, you are encouraged to contact Carol Paul, CVOEO Deputy Director.  Carol can be contacted at 802-862-2771 ext. 738 or via e-mail at , or via U.S. mail at PO Box 1603, Burlington, VT   05402.

CVOEO addresses fundamental issues of economic, social, and racial justice and works with people to achieve economic independence.


Serving more than 10,000 households annually,
impacting the lives of over 23,000 individuals